$The Offer Guide
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TROUBLESHOOTING

What screenshots to save for a reward offer

Collect evidence before an offer changes. A small organized record is more useful than a large collection of screenshots without dates or context.

1Starting terms
2Identifiable completion
3Short dated timeline
Save proofChoose the exact route
Check statusFollow its conditions
Ask supportWait for approval

Save the starting conditions

Capture the campaign name, version, payout, goals, deadlines, device, and exclusions before activation. Save the source link and date. This makes later changes easier to distinguish from the terms you accepted.

Record completion clearly

Use images showing the relevant achievement, purchase confirmation, or qualifying activity. Add the platform or game identity when needed. Keep amounts and dates legible, and redact payment or account details that are not necessary for the claim.

Keep a short timeline

List activation, completion, first pending credit, and support contact dates. Store receipts alongside the offer record. Retain the record through approval and redemption so you can explain a later reversal without reconstructing the entire attempt.

WORKED EXAMPLE

Illustration: a folder containing offer terms, the order receipt, and a three-line timeline can explain a missing purchase reward more clearly than ten unlabelled dashboard images.

Keep exploring

TroubleshootingCashback not tracking: what to check first →TroubleshootingPending cashback: what the status means →TroubleshootingMissing game rewards: document the exact goal →

Before you commit

Starting terms

Capture the campaign name, version, payout, goals, deadlines, device, and exclusions before activation. Save the source link and date. This makes later changes easier to distinguish from the terms you accepted.

Identifiable completion

Use images showing the relevant achievement, purchase confirmation, or qualifying activity. Add the platform or game identity when needed. Keep amounts and dates legible, and redact payment or account details that are not necessary for the claim.

Short dated timeline

List activation, completion, first pending credit, and support contact dates. Store receipts alongside the offer record. Retain the record through approval and redemption so you can explain a later reversal without reconstructing the entire attempt.

Sources and terms: TopCashback explanation · Rakuten tracking guidance · CFPB bank account guidance. Advertiser-specific conditions take precedence.