$The Offer Guide
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TROUBLESHOOTING

Missing game rewards: document the exact goal

A useful support request connects your activated offer, eligible device, game identity, completed goal, and completion time.

1Exact activated version
2Goal and completion time
3Correct platform or offerwall support
Save proofChoose the exact route
Check statusFollow its conditions
Ask supportWait for approval

Compare the wording

Check whether the campaign asks you to reach or complete a level, buy a specific pack, or finish before a bonus deadline. Similar game offers can use different goals. Use the wording from the version you actually activated.

Build a concise evidence set

Save the campaign terms, initial click record, game user ID, milestone screenshot, timestamp, and receipt if a purchase was required. Do not include unnecessary payment details. Keep original screenshots while supplying the support team’s requested format.

Use the right support channel

A platform’s direct campaign and a third-party offerwall may use different support teams. Read the campaign’s crediting window and help instructions. Avoid restarting, reinstalling, or creating another account while an issue is under review.

WORKED EXAMPLE

Illustration: a level screenshot without a game user ID or offer record may be hard to connect to your activation. Add identifying evidence requested by the campaign’s support process.

Keep exploring

TroubleshootingCashback not tracking: what to check first →TroubleshootingPending cashback: what the status means →TroubleshootingWhat screenshots to save for a reward offer →

Before you commit

Exact activated version

Check whether the campaign asks you to reach or complete a level, buy a specific pack, or finish before a bonus deadline. Similar game offers can use different goals. Use the wording from the version you actually activated.

Goal and completion time

Save the campaign terms, initial click record, game user ID, milestone screenshot, timestamp, and receipt if a purchase was required. Do not include unnecessary payment details. Keep original screenshots while supplying the support team’s requested format.

Correct platform or offerwall support

A platform’s direct campaign and a third-party offerwall may use different support teams. Read the campaign’s crediting window and help instructions. Avoid restarting, reinstalling, or creating another account while an issue is under review.

Sources and terms: TopCashback explanation · Rakuten tracking guidance · CFPB bank account guidance. Advertiser-specific conditions take precedence.