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TROUBLESHOOTING

Cashback not tracking: what to check first

Start with the shopping trip and receipt. A missing transaction, a pending transaction, and an ineligible transaction need different follow-up.

1Visit and order timestamps
2Eligibility and exclusions
3Correct claim route and evidence
Save proofChoose the exact route
Check statusFollow its conditions
Ask supportWait for approval

Check the activity record

Look for the portal activation or shopping visit, then compare it with the order time. Read the expected reporting window. A recorded visit confirms a click, but not necessarily an eligible completed order.

Review the purchase terms

Match the product, customer type, coupon, payment route, and order changes with your saved offer. Another shopping extension or attribution route may matter. Gather evidence before making a claim rather than placing another order to test it.

Submit a clear inquiry

Use the portal’s missing-cashback process after its stated waiting period. Include order date, eligible subtotal, merchant, and confirmation. Share only the relevant details and redact unnecessary sensitive account information.

WORKED EXAMPLE

Illustration: an order is absent while the shopping visit is visible. That supports a tracking inquiry; it does not prove approval or establish that the advertised maximum rate applies.

Keep exploring

TroubleshootingPending cashback: what the status means →TroubleshootingMissing game rewards: document the exact goal →TroubleshootingWhat screenshots to save for a reward offer →

Before you commit

Visit and order timestamps

Look for the portal activation or shopping visit, then compare it with the order time. Read the expected reporting window. A recorded visit confirms a click, but not necessarily an eligible completed order.

Eligibility and exclusions

Match the product, customer type, coupon, payment route, and order changes with your saved offer. Another shopping extension or attribution route may matter. Gather evidence before making a claim rather than placing another order to test it.

Correct claim route and evidence

Use the portal’s missing-cashback process after its stated waiting period. Include order date, eligible subtotal, merchant, and confirmation. Share only the relevant details and redact unnecessary sensitive account information.

Sources and terms: TopCashback explanation · Rakuten tracking guidance · CFPB bank account guidance. Advertiser-specific conditions take precedence.